Shipping via FedEx
When shipping FedEx ground, packages do not require signatures, and may be left at the recipient's address at the discretion of the FedEx Driver. FedEx Express shipping (Saver, Two Day and Next Day) require a signature for delivery. Three attempts will be made, a note being left each time with instructions to contact FedEx with instructions. If no contact is made, the package will be returned to us.
We depend entirely on the name and address that you the customer supply to us when you place your order. If FedEx finds the slightest error in this information they execute an "address correction" which if successful results in a $10.00 charge. If we find the fault to be ours we will waive the charge. However, if the customer supplied us with information that was incorrect when placing the order, we will pass on this fee to the customer. This charge, because it takes FedEx to advise us, sometimes takes up a week to charge out.
During summer months and especially when shipping to warmer climates, we will have to substitute for chocolate items. We sometimes can ship gifts containing chocolate with ice packs for transit times of two business days or less - this includes, NY, NJ, PA, CT, RI, MD, VA, WV, MA, VT, NH, ME and parts of Ohio and the Carolinas. Outside of these areas, we highly suggest selecting Two Day or Next Day shipping to ensure safe arrival of the chocolate. Keep in mind that weekends add extra transit days - transit times are business days only. Consult the Transit Time Table. If we have doubts that the chocolate will not arrive in good condition, we will make substitutions for the chocolate items. Please call us with any questions.
Shipping to hospitals
When shipping to hospitals, please keep in mind that packages go to shipping and receiving first, and are dispursed to the patients' rooms at the discretion of the hopsital. We can only track a gift as far as whomever signed for it in shipping and receiving. If the patient is in a unit that does not allow food gifts, we are not notified of this, and cannot guarantee where the gift will end up. If the patient has checked out, the gift will most likely be returned to us, and you might incur additional shipping charges for the return. Please consult the transit times for shipping. (below) We highly recommend shipping to a home address to be brought to the patient by a friend or loved one to ensure delivery of your gift. (This does not apply to hand deliveries in Manhattan)
If you choose:
Estimated Delivery Times
Hand Delivery in Manhattan- below 96th St.
Place your order before 1pm to receive same-day hand delivery Monday through Friday. Otherwise, we will deliver the next business day.
Takes 1 -7 business days from NY. Click here for Transit Times.
Takes 3-4 business days
2 Day Air
Takes 2 business days
Next Day Air
Takes 1 business days
Scheduling a Later Date
If you would like your gift to ship at a later date, just tell us the date in "Customer Notes" during your checkout.
We reserve the right to substitute a product at an equal or greater value in any of our baskets.
The Delivery Address
Please remember ground shipping can take up to 7 business days to arrive. Please be sure to provide us with complete and accurate delivery information including an accurate zip code. We regret we will have to charge a $15.00 address correction charge if a bad address or zip code is supplied.
About Us / Customer Service / Your Privacy / Links / Sitemap
Copyright 2003-2011 The Gifted Ones, Inc. All Rights Reserved